Providing Resource and Development Services to Medical Office Staff

MedOffice Resources
Developing Customized Trainings

MedOffice Resources will customize trainings to fit your practice's specific needs. The information provided below is a guide to assist you in developing the trainings you may want to consider for your practice.


Who will training be provided for?

Determine which staff members will be trained. Will training be scheduled for the entire staff or specific categories of staff?

  • Clinical
  • Front Desk
  • Billing Staff
  • Providers, etc.

When will training be provided?

Determine how the practice's schedule can accomodate the trianing workshop. Customized workshops are generally scheduled in 2 to 2.5 hour increments. Should the training be scheduled during business hours or after hours? Is morning or afternoon training more reasonable on based on the practice's daily workflow?


Where will training be provided?

Training can be provided on-site, or will a training site need to be pursued? Is there an area in the office that would be comfortable for staff to attend a 2 to 2.5 hour workshop?


How will training be provided?

MedOffice Resources can present information through a variety of modalities, however, presentations typically presented in the form of handouts, which may be maintained for future reference.


What topics will be trained?

Training topics should be selected carefully and sequentially, based on the practice's needs. Some of the standard topics to consider are outlines below:

  • Medical terminology
  • Diagnosis coding (ICD-9)
  • Understanding Medical Necessity Guidelines and Documentation Requirements
  • Procedural coding (CPT)
  • Evaluation and Management Coding and Documentation Guidelines
  • Medical Records Documentation Guidelines
  • Auditing of Medical Records for Coding/Billing Purposes
  • Preventative Medicine Codes vs. Problem-Focused Codes
  • Consultations vs. Referrals
  • Proper Use of Modifiers
  • General Healthcare Compliance
  • OIG Workplan
  • HIPAA Privacy Compliance
  • Optimizing Physician Requirements

Putting it all together:

Once you have had the opportunity to consider the basic information needed to customize the training workshop you would like to have developed, place a call to MedOffice Resources 607-760-9382. Together, the workshop will be coordinated, tailored, and scheduled to suit yoru specific needs.